The #1 Platform for Enterprise Customer Service
Consolidate customer communications across WhatsApp, Telegram, email, web chat, and more with centralized governance and reporting
Powerful Features to Simplify Conversations
Discover how our AI-driven tools can boost customer satisfaction and grow your revenue
Every Channel in a Single Inbox
Our platform brings WhatsApp, Telegram, email, chat, and 12+ additional channels into one place, reducing tab-switching, preventing missed messages, and giving your team full context for every conversation
Automate Routing & Repetitive Tasks
Our system auto-assigns conversations, applies tags, and respects business hours and SLAs, reducing manual triage, minimizing delays, and ensuring customers always reach the right agent at the right time
Collaborate in One Shared Workspace
Our platform centralizes internal notes, mentions, and ownership, reducing back-and-forth in messengers, eliminating duplicate replies, and keeping everyone aligned on who is responsible for each customer
Track Performance in Real Time
Our solution provides clear dashboards for SLAs, response times, CSAT, and agent performance, reducing guesswork, surfacing bottlenecks, and helping you make decisions that improve both service quality and revenue
Speed Up Replies with AI Suggestions
Our platform uses AI to draft responses, summarize long threads, and suggest tags or next actions, reducing typing time, keeping replies consistent, and enabling your agents to handle more conversations without burnout.
What Our
Users are Saying
"The branded help center and knowledge base are fantastic. Customers find answers faster, reducing repetitive tickets by nearly half."
"RYZCOM makes managing customer conversations across web, SMS, and email effortless. Everything is in one place, and our team’s efficiency has skyrocketed."
"Teams and permissions, plus advanced reporting, make collaboration smooth. Every ticket is handled efficiently and nothing falls through the cracks."
"The intelligent chatbots in RYZCOM handle routine queries instantly, freeing our team to focus on more complex support issues. A real game-changer!"
"The branded help center and knowledge base are fantastic. Customers find answers faster, reducing repetitive tickets by nearly half."
"RYZCOM makes managing customer conversations across web, SMS, and email effortless. Everything is in one place, and our team’s efficiency has skyrocketed."
"Teams and permissions, plus advanced reporting, make collaboration smooth. Every ticket is handled efficiently and nothing falls through the cracks."
"The intelligent chatbots in RYZCOM handle routine queries instantly, freeing our team to focus on more complex support issues. A real game-changer!"
"With advanced automation and workflow rules, RYZCOM has completely streamlined our support processes. It’s saved us countless hours each week."
"I love that RYZCOM’s inbox keeps all conversations in one place. Switching between channels used to be a headache - now it’s seamless."
"Enterprise features like audit logs, approvals, and skills-based ticket routing give our team confidence and compliance. RYZCOM scales with us."
"With advanced automation and workflow rules, RYZCOM has completely streamlined our support processes. It’s saved us countless hours each week."
"I love that RYZCOM’s inbox keeps all conversations in one place. Switching between channels used to be a headache - now it’s seamless."
"Enterprise features like audit logs, approvals, and skills-based ticket routing give our team confidence and compliance. RYZCOM scales with us."
Frequently Asked Questions
What is the RYZCOM Inbox?
Our platform is an AI-powered inbox that brings WhatsApp, Telegram, email, chat, and more into a single workspace so your team can manage all customer conversations in one place.
Which channels do you support?
We currently support WhatsApp, Telegram, email, website live chat, Facebook Messenger, Instagram Direct, SMS (via providers like Twilio), and custom channels via API—covering 12+ sources in a single inbox so nothing slips through the cracks.
Who is this platform designed for?
The platform is built for support, sales, and operations teams that handle customer conversations across multiple channels and want a single, organized place to manage, automate, and track them.
How does the AI actually help my team?
AI assists by suggesting replies, summarizing long threads, auto-tagging conversations, and helping prioritize messages, so your agents respond faster, stay consistent, and handle more conversations without burning out.
Do I need any technical skills to get started?
No. You can create an account, connect your channels, and invite your team in a few simple steps—no coding or complex setup required.
Can I see reports and performance metrics?
Yes. You get real-time reports on SLAs, response times, conversation volume, and CSAT, so you can track performance, spot bottlenecks, and make data-driven improvements.
Ready to deliver exceptional service with RYZCOM?
